Nor could Apple's rep explain if parts used in the 2017 MacBook differ from those present in models that were fixed for free. Goode countered that the same FAQ states: "Most Apple products last longer and are often passed along, resold, or returned to Apple by the first owner for others to use." He even mentioned that a 2011 MacBook he gave to a relative still performs perfectly (running Linux to avoid using an unsupported OS).Īpple's rep could not resolve the seeming contradiction of the passage Goode quoted, and also said she would have to seek guidance on how and why the company decides which machines deserve free fixes. Apple's representative contested that Goode's machine was old enough to fail but could not respond to many of the presiding officer's questions – such as why the 2017 MacBook range was not included in Apple's free repair program.Īpple's rep, who was not in Australia, mentioned Apple's environmental impact FAQ to assert that the company designs its products to last four years – making problems that manifested in 2021 reasonable for Goode's 2017 MacBook. Goode made his case that his MacBook had the same problem as a 2016 model because it used the same known-to-be-inadequate parts. The presiding officer had clearly handled matters involving Apple before, first wearily asking if there was any possibility Apple would settle the matter – the answer was the expected "no" – and later sharing an observation that the Apple representative's audio was characteristically poor and that the company should really do better in future hearings. The presiding officer had clearly handled matters involving Apple before and wearily asked if it would settleĪpple disputed his analysis and proceeded to an NCAT hearing that was staged online last week. Goode also used metadata describing the number of times his MacBook's battery had been charged to demonstrate his machine had been used lightly – so could not have been opened and closed enough times to wear out the cable if it had been sufficiently robust. Goode therefore arranged an NCAT hearing and compiled extensive documentation of the FlexGate problem appearing in MacBooks other than those Apple acknowledges as impacted by the issue.
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